Common queries answered
Frequently asked Questions
Common queries answered
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, but most Australian orders arrive within 3–7 business days.
DO YOU SHIP AUSTRALIA-WIDE?
Yes. OutBakka ships Australia-wide, including regional and remote areas. Shipping costs and delivery estimates are calculated at checkout.
CAN I TRACK MY ORDER?
Yes. Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your delivery in real time.
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery, provided the item is unused, in original condition, and returned with its original packaging. For return requests, contact our support team before sending anything back.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
If you notice an address error, contact us immediately. If the order hasn’t shipped yet, we can update it. Once dispatched, address changes may not be possible.
ARE YOUR PRODUCTS SUITABLE FOR OUTDOOR AND CAMP USE?
Yes. All OutBakka products are selected or designed with outdoor use in mind — including camping, bushcraft, 4WD and off-grid setups. Materials and construction are chosen for durability and practical use.
DO YOU OFFER WARRANTY OR QUALITY GUARANTEES?
Yes. Our products are covered against manufacturing defects. If something isn’t right, get in touch and we’ll sort it out quickly.
HOW DO I CONTACT OUTBAKKA SUPPORT?
You can reach us via our contact form or by email. We aim to respond to all enquiries within one business day.